Refund policy

RETURNS AND REFUNDS

Because MOFRA extensions are a hygiene product, we follow the standard applied across the hair extension industry.

UNOPENED ITEMS
You may request a return within 30 days of delivery, provided the hair is unopened, unworn, and still sealed in its original pouch with the seal intact, inside the original MOFRA box.

OPENED OR WORN ITEMS
Once the seal is broken, or once the hair has been worn, washed, cut, coloured or styled, the item can no longer be returned or exchanged. This is a hygiene requirement and applies to every seller of human hair extensions.

HOW TO REQUEST A RETURN
Email contact@mofraparis.com with your order number and, where relevant, a photograph. We reply within 24 hours and send you a return authorisation together with the return address. Items sent back without a return authorisation cannot be processed.

WHO PAYS FOR RETURN SHIPPING
If the item is damaged, faulty, or not what you ordered, we cover the return cost in full and you choose between a replacement and a full refund.
If you have simply changed your mind, the return shipping is at your expense.

REFUNDS
Once your return is received and inspected, your refund is issued to the original payment method within 5 business days. Your bank may take a few additional days to display it.

ORDER CANCELLATION
You may cancel your order free of charge at any time before it leaves our warehouse. Email contact@mofraparis.com as soon as possible and we will confirm.

QUESTIONS
contact@mofraparis.com